Return Policy

 

Once an order has been submitted on-line, by telephone or fax, you will need to contact a sales associate to determine whether your order can be changed or canceled.

 

Where and How to Return

 

We want you to be happy with everything you purchase from us. If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow these procedures:

 

• Return merchandise in its original condition and packaging; including envelopes, bags and boxes. Merchandise should be securely packaged and insured. Little Crystal Bijouxis not responsible for returns that are damaged in transit.

• Send the completed Merchandise Return Form or a copy of the original invoice with the returned items. Please include the REASON for return. Merchandise returned without this form or a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.

 

Product CategoryReturn Period from Invoice Date

Red Box Diamonds®10 days

Black Box Gemstones®10 days

Finished Jewelry10 days

Tools, Supplies and Packaging15 days

All Other Product30 days

Special Orders (Change & Create)Non-Returnable

Stuller Overstock ProductNon-Returnable

Used ToolsNon-Returnable

Books, CD’S and DVD’sNon-Returnable

 

Customers returning merchandise outside of this timeframe will be charged a 15% restocking fee.

All returns must be shipped prepaid (No CODs).

Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise.

 

Return, insured for full value to:
Little Crystal Bijoux LLC.
Attn: Customer Service
1-A Center Pl

Dundalk Md. 21222

 

Include a copy of the completed Merchandise Return Form in the package.

 

 

Little Crystal Bijoux is not responsible for returns that are damaged in transit. Items with manufacturing defects may be returned for exchange. Items that were altered, cut, or manufactured to your specifications cannot be accepted for credit or exchange. Please keep this in mind when placing your order.

 

For exchanges, we will do an exchange transaction, along with any exchange fee. Be aware that normal shipping charges do apply to the exchange order.

 

Except for specific Little Crystal Bijoux programs that make provisions for "conditional sale" merchandise (finished jewelry, large diamonds and gemstones), products cannot be ordered for review. Such returns will be charged a 15% restocking fee. A 15% restocking fee may also be charged for all returns from accounts that consistently abuse the return privilege.

Refused, undeliverable, or merchandise returned that was not purchased from Stuller will be charged for the shipping costs of returning it to you.

 

Little Crystal Bijoux's (LCB) standard return policy applies to its Contemporary Metals product, including Tungsten, Titanium, Cobalt, Ceramic, and Stainless Steel bands. LCB will accept for return or exchange Contemporary Metals product that is received with defect, or any Tungsten or Ceramic band that becomes scratched or discolored. All returns and exchanges require proof of purchase, and exchanges will be processed for the applicable fee listed below. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.

 

Lifetime Sizing Policy

LCB offers a lifetime size exchange service on its Contemporary Metal product. Applicable fees are listed below. LCBwill exchange your band for the same ring, or, at its discretion, a ring of similar style and/or value. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.

 

Product CategoryApplicable Fees

Basic Contemporary Metals$20

With Diamond(s)- .05ct or under$20

With Silver Inlay or Overlay$20

With Diamond(s) - .06ct or over$20

With Silver Inlay or Overlay$35

 

Contemporary Kit Sales

All selling kits sales are not changeable on initial purchase. They are pre-packaged with displays. You may exchange within 30 days for another catalog item. We will issue full credit for the exchange item, then bill you for the replacement item at the listed price.

Watches- We will replace within one year from date of invoice.

Product Review/Conditional Sale (sale with the right to return)

Most finished jewelry is available to qualified accounts for your customer's review (limits may apply). Conditional sale merchandise is available for review for 10 days of PRCS ship date. If not returned within the 10 days, merchandise will be invoiced. If returned after invoiced, a 15% restocking fee will be applied.

Red Box Diamonds® and Black Box Gemstones®: Available for your customer’s review for 5 days of PRCS date.

To return, follow these procedures:

• Include a copy of the conditional sale document or invoice and use the original packaging for the merchandise.

• Use the enclosed pre-paid air bill to return items within 10 days for finished jewelry/5 days for diamonds and gemstones.

• Call FedEx or UPS to request a pick up

Terms and Conditions subject to change

 

 

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